Terms & Conditions

General

  • Minimum of 4 guests required to run a trip.
  • Management reserves the right to amend/cancel/add terms & conditions without notice.
  • All terms & conditions are subject to South African Law & Jurisdiction.
  • Persons are not permitted to jump overboard and/or swim.
  • Management reserves the right to refuse admission to unruly passengers who appear to be under the influence of alcohol or any banned substances.
  • No alcohol may be carried on board our vessels and strictly no smoking is allowed.

Payments & Cancellations

  • There will be no refunds in the event of a no-show by guests on the activity date if the booking is prepaid.
  • In the event of a no-show or last minute cancellation we will debit a full cancellation charge to the client’s credit card.
  • In the event of an amendment not received 7 days prior to activity booked the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
  • Management reserves the right to cancel any transfer or activity due to unforeseen circumstances, including but not limited to, insufficient passengers and/or unfavourable sea or weather conditions.
  • In case of a weather cancellation, weather conditions are judged exclusively by the Management of Ocean Odyssey. Guests must report for the service/activity unless notified by Ocean Odyssey Management.
  • In the event of a cancellation by Ocean Odyssey Management, a full refund will be given on the amount paid (or refunded to booking agent).
  • In the event of a refund, we can only refund via the same method of payment using the same account number that was used to make the initial payment, i.e. if you paid with a specific credit card then we can only refund back into that credit card.
  • Third party bookings (booking office or concierge bookings) – are required to request clients card details for all reservations.
  • We do NOT accept International Fund Transfers due to certain international bank charges that may be incurred.

Indemnity

  • All passengers are required to sign an indemnity form for all activities they are participating in prior to departure of the activity.
  • If a guest refuses to sign the indemnity form, the guest will not be able to partake in the activity.
  • The indemnity form must be signed by a Parent/Legal guardian for minors under 18 years.
  • Any unaccompanied child, 18 or under, requires the indemnity to be signed by a parent/legal guardian prior to the activity.

Child Policy

  • Children Discount Rates apply to minors aged 12 years and under. For minors over the age 12 years, adult rates apply.
  • Indemnity requirements for unaccompanied minors and children under 18 apply. Please refer Indemnity above.